Terms, Privacy, and Cookies Policy
Effective Date: 1 December 2025
1. Terms of Service
Welcome to Painless Plumbing
These Terms of Service (“Terms”) explain your use of our website and services provided by Painless Plumbing Limited (“we”, “us”, “our”). By visiting our site or submitting an enquiry, you agree to these Terms.
Services Overview
We provide plumbing, heating, and air-conditioning services for residential and commercial clients. Services include emergency repairs, installations, and maintenance. Any formal service agreements or contracts are documented separately and take precedence over these Terms.
Liability
We aim to deliver professional, reliable services, but we are not liable for indirect or consequential losses. Direct liability is limited to the value of the specific service provided.
Bookings & Enquiries
All bookings, service requests, or email enquiries are treated with care. During our pre-launch phase, submitting your email does not form a binding contract but registers interest for future services.
Changes to Terms
We may update these Terms periodically. Continued use of the website signifies acceptance of any updates.
2. Privacy Policy (GDPR-Compliant)
Introduction
Painless Plumbing Limited is committed to protecting your personal data in line with GDPR and UK data protection law.
Data We Collect
- Name, email address, and contact details
- Enquiry details for plumbing, heating, or HVAC services
- Usage data from our website
How We Use Your Data
- Respond to enquiries and schedule services
- Send launch updates, promotional offers, and newsletters (where consented)
- Improve our website and service delivery
Legal Basis
Data processing is based on consent, contractual necessity, or legitimate interests (responding to enquiries and providing services).
Data Sharing
We only share personal data with trusted third parties when necessary for service delivery or legal compliance. We do not sell personal data.
Data Security & Retention
We implement measures to protect your information and retain it only as long as necessary for service provision, legal, or regulatory purposes.
Your Rights
You can request access, correction, deletion, restriction, or portability of your data. Contact us at info@painlessplumbing.co.uk to exercise these rights.
3. Cookies Policy
How We Use Cookies
Our website uses cookies to enhance usability, analyse traffic, and remember preferences. By using the site, you consent to cookies.
Types of Cookies
- Essential Cookies: Required for basic site functionality
- Analytical Cookies: Help us understand visitor behaviour and improve performance
- Preference Cookies: Remember language or layout choices
Managing Cookies
You may disable cookies via your browser, though some site features may not work as intended.
Third-Party Cookies
Third-party services, such as analytics tools, may set cookies. We are not responsible for third-party cookie usage.
4. Contact & Policy Updates
For questions or to exercise your data rights:
Painless Plumbing Limited
23 Tyr-Groes Drive, Port Talbot, Wales, SA13 2AG
Email: info@painlessplumbinglimited.co.uk
We may update this page periodically. Changes will be posted with the revised effective date.